A Community Manager at the Clermont office persuaded the local water utility company to eliminate over $5,000 in incorrectly billed charges after persistently following up with local officials about a past reading that was recorded inaccurately.

Since the utility company failed to read the meter for 16 consecutive months, the one-time volume pushed the association’s rate into a higher tier, which was not representative of their typical water consumptions.

Noticing that there was a problem, the local Sentry community manager diligently decided to investigate and found the billing error. When billing issues are found, many jurisdictions and utility companies allow adjustments going back up to 3 years.

Sentry management is a leader in managing homeowner associations and condominiums since 1975.